Privacy Policy

Effective Date: 10/10/25

At Joy Organics, your privacy is a top priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website, blog, or app. We’re committed to transparency and giving you clear choices about how your data is handled.

Quick Summary: What This Policy Covers

• What personal information we collect
  
• How we use that information
  
• How cookies and tracking technologies work
  
• How we may work with third-party service providers
  
• Your privacy rights under U.S. law (including CCPA/CPRA)
  
• How to access, update, or delete your data
  
• How we protect your information
  
• How to contact us

What Personal Information We Collect

When you visit or use our site, we may collect personal information such as:

• Name
• Email address
• Mailing address
• Phone number
• IP address
• Device/browser information
• Purchase history
• Account preferences
• Any information you voluntarily provide via forms, surveys, support, or blog comments
• Information related to participation in programs (e.g., loyalty, rewards, discounts)
  
  

This information may be collected directly (e.g., when placing an order or signing up) or automatically (e.g., through cookies or analytics tools).

When We Collect Information

We may collect information when you:

• Place an order
• Create or manage an account
• Subscribe to our newsletter
• Contact customer support or use live chat
• Browse or interact with our website content
• Participate in promotions, surveys, or loyalty programs
• Submit a form, comment, or review

How We Use Your Information

We may use your personal information to:

• Personalize your shopping experience
  
• Fulfill orders and respond to inquiries
  
• Improve website functionality and customer service
  
• Manage and analyze loyalty or referral programs
  
• Send newsletters, promotional offers, or review requests
  
• Deliver relevant content or advertising
  
• Enhance site security and fraud prevention
  
• Conduct data analysis for business operations and improvements
  
  

We do not directly store or process payment information. All transactions are securely handled by PCI-compliant third-party payment processors.

How We Protect Your Information

We use industry-standard safeguards to protect your personal data, including:

• SSL encryption for all sensitive data
• Secure server environments and firewalls
• Limited access to data by authorized personnel only
  
  

In the event of a data breach, we will notify affected individuals via email within 7 business days.

Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, and similar technologies to:

• Store user preferences and session data
• Understand how visitors use our website
• Improve user experience and website performance
• Deliver tailored content or ads, including remarketing
  
  

Some technologies may associate browsing activity with other personal data held by third parties in order to improve ad targeting or communication relevance.

You can disable or manage cookies through your browser settings. Certain features may not function properly if cookies are disabled.

To opt out of certain tracking, you can visit:

• Google Ads Settings
• Google Analytics Opt-Out Browser Add-On
• Network Advertising Initiative Opt-Out
• Retention.com Opt-Out

Third-Party Service Providers

We may share your information with trusted service providers who assist in operating our website, delivering products, analyzing performance, or providing customer support—under strict confidentiality agreements.

We may also work with affiliate or performance marketing platforms that use tracking technologies to attribute purchases. These platforms do not receive access to sensitive personal data.

When verifying eligibility for certain offers (e.g., military or student discounts), we may use a third-party provider to confirm your status. These verifications are processed directly by the provider; we do not access or store identity documents.

Third-Party Links

Occasionally, we may include links to third-party websites or content. These sites operate under their own privacy policies. We are not responsible for the content or privacy practices of third-party websites.

Analytics and Marketing Tools

We may use third-party tools (such as those provided by Google and Meta) to:

• Analyze visitor behavior and improve site performance
• Deliver personalized advertising
• Measure marketing campaign effectiveness
  
  

These platforms may use cookies, tags, or identifiers to collect data. You may manage your ad preferences through their respective opt-out mechanisms.

Your Privacy Rights

California Residents (CCPA / CPRA)

If you live in California, you have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your information
• Know how your information is used
• Opt out of the sale or sharing of personal information (we do not sell data)
• Limit the use of sensitive personal data (we do not use sensitive data for profiling or advertising)
  
  

To submit a request, contact: support@joyorganics.com

EU/EEA Residents (GDPR)

Our services are primarily intended for U.S. users, but we respect the rights of EU/EEA individuals. If you are located in the EU and wish to exercise your GDPR rights (such as access, rectification, or erasure), please contact: support@joyorganics.com

Even if you are not a resident of California or the EU, we will consider all privacy-related requests and aim to honor them where feasible.

Children’s Privacy (COPPA)

We do not knowingly collect personal information from children under the age of 13. If we learn that such data has been collected, we will promptly delete it.

Do Not Track (DNT) & Global Privacy Control

While some browsers support “Do Not Track” signals, many websites do not respond to them. We honor opt-out requests submitted via Global Privacy Control (GPC) where supported.

Email Communications (CAN-SPAM Compliance)

We may use your email address to:

• Send order confirmations, updates, and transactional messages
• Share product news, promotions, or content
• Respond to inquiries or feedback
  
  

You can unsubscribe at any time by clicking the link at the bottom of our emails or emailing support@joyorganics.com.

Privacy Policy Updates

We may update this policy as our services or legal obligations evolve. Changes will be reflected by updating the “Effective Date” at the top of this page. Continued use of our site after any changes indicates acceptance of the updated policy.

Contact Us

If you have questions, concerns, or privacy-related requests, please reach out:

Email: support@joyorganics.com
Mailing Address:
Joy Organics
2519 S Shields St, STE 1042
Fort Collins, CO 80526