Wholesale Partner FAQ’s:
DO YOU PROVIDE EXPRESS DELIVERY?
Yes. Just select your desired shipping method during checkout. There is an extra charge for express shipping.
HOW QUICKLY ARE WHOLESALE ORDERS SHIPPED?
All orders received by 12 PM MST Monday-Friday are shipped same day. Orders placed after 12PM MST or on the weekend will ship on the next business day.
CAN YOU SHIP TO P.O. BOXES?
Yes.
CAN YOU SHIP OUTSIDE THE U.S.?
No. We are currently only shipping within the US.
I LIVE CLOSE TO YOUR STORE. CAN I PICK UP MY ORDER?
We do not provide order fulfillment from our store, but if you are in a jam and need some products quickly, send an email to [email protected] and we will do everything we can to help you.
WHAT IS YOUR RETURN POLICY ON WHOLESALE ORDERS?
We offer a 30 day return period on all orders.
WHAT IS ONE OF MY CUSTOMERS RETURNS ONE OF THE PRODUCTS?
Please give your customer a full refund, then email us at [email protected] and we will send you a replacement at no charge.
HOW DO I BECOME KNOWLEDGEABLE IN SELLING YOUR CBD PRODUCTS TO MY CUSTOMERS?
Read our website and Ultimate CBD Guide. You can also check out product videos posted by Todd Smith (Joy’s husband) here.
DO YOU HAVE BROCHURES?
Yes. We will include one of our full-color tri-fold brochures for each product purchased. Order 50 products and you will get 50 brochures. Additional brochures are available for purchase.
DO I NEED A SPECIAL LICENSE TO SELL HEMP OIL PRODUCTS?
We are not aware of any city, county or state that requires a special license to sell our THC-free hemp oil products.
WHAT DO YOU REQUIRE FROM THE RETAILERS WHO SELL YOUR PRODCUTS?
You will need to sign our Wholesale Reseller Agreement.
DO YOU OFFER TAX-EXEMPT ORDERS?
Yes. Please provide us with a copy of your Tax Exempt Certificate for your state.
WHAT WOULD CAUSE YOU TO TERMINATE A RELATIONSHIP WITH A WHOLESALE PARTNER?
As long as you are operating with integrity, representing the Joy Organics brand with class and not making medical claims, we will have a great relationship.
CAN YOU HELP ME SET UP MY WEBSITE?
Yes. We have a third party team that can help you design and build your website.
DO YOU HAVE ANY PRODUCT PHOTOS I CAN USE FOR MY WEBSITE/MARKETING?
We have a great photo file that is updated weekly with product visualizations, lifestyle photos, and many more!
CAN WE USE THE MATERIAL ON YOUR WEBSITE?
You are free to use any material listed on our website. We recommend rewording content so that you do not get flagged by Google.
DO YOU OFFER DROP SHIPPING?
Yes. Ask our wholesale team about the details of our Drop Shipping program.
WHAT IS YOUR SUGGESTED RETAIL VALUE?
As a wholesale partner, you are required to offer our products at retail value as listed on our site. You may up prices if you would like.
CAN I SELL YOUR PRODUCTS ON AMAZON, EBAY, ETSY, OR OTHER SALE SITES?
No. We do not allow Joy Organics to be sold on any sales site. If you would like to sell our products online, your site must be approved by our team prior to purchasing.
DO YOU OFFER ANY SAMPLES TO OFFER MY CUSTOMERS?
Yes. Salve, softgels, and skin care samples that are available to purchase. We are currently working on samples for the rest of our products as well.
CAN I CLAIM A TERRITORY?
No. We do not promise territories to our partners.
DO YOU HAVE A MERCHANT PROCESSOR I CAN USE?
Yes. We can introduce you to a great team that will help you set up your merchant processor.
WHO SHOULD I OPEN A BANKING ACCOUNT WITH?
Speak with one of our team members today to discuss which bank would be best for you.
DO I NEED TO OFFER A LIABILITY INSURANCE BY SELLING YOUR PRODUCTS?
We recommend keeping insurance in case of theft or an accident, but as long as you do not tamper with any of the products, you do not need to carry liability insurance.
DO YOU OFFER A NON-COMPETE CLAUSE?
No.
CAN I OFFER MY OWN PROMOTIONS?
You are able to offer set promotions as outlined in the Wholesale Reseller Agreement if you have a store location. E-Commerce sites cannot offer promotions.
I FEEL AS THOUGH I WILL BE COMPETING WITH YOUR ONLINE STORE. WHAT ARE YOU DOING ABOUT THIS?
We have found that 90% of customers will not switch to a different retailer just because of the brand name. We recommend building a solid relationship with your customers. If you own a store where customers can come in the learn about Joy Organics, we will add you to our City Pages. This is a great way Joy Organics can help with your marketing efforts and send business your way!
DCAN I ALSO SIGN UP FOR THE AFFILIATE PROGRAM?
Yes! In fact, we recommend it. All active wholesale partners are automatically approved to become affiliates.
WHAT IS THE STORAGE LIFE OF YOUR PRODUCTS?
We guarantee potent products for up to 18 months.
DO YOU SELL BULK CBD?
Yes. Please reach out to our team to connect to our bulk department.
WHAT ARE YOUR BEST SELLERS?
Contact one of our team members to find out which products are selling best right now!
