Privacy Policy

Last Updated: 4/16/25

This Privacy Policy is designed to inform you about how your Personally Identifiable Information (PII) is collected, used, and protected when you interact with our website, blog, or app.

Personally Identifiable Information (PII), as defined under U.S. privacy laws and information security standards, refers to information that can be used—alone or with other information—to identify, contact, or locate an individual, or to identify an individual in context.

Please read this Privacy Policy carefully to understand how we handle your personal data in accordance with our website.

What Personal Information Do We Collect?

When you interact with our website, you may be asked to provide your:

• Name

• Email address

• Phone number

• Mailing address

• IP address

• Device/browser information

• Other details necessary to help improve your experience or complete transactions

When Do We Collect Information?

We collect information from you when you:

• Place an order

• Register on our site

• Subscribe to a newsletter

• Respond to a survey or marketing communication

• Fill out a form or provide feedback

• Use Live Chat

• Browse the site

How Do We Use Your Information?

We may use the information we collect in the following ways:

• To personalize your experience and display content relevant to your interests

• To improve our website functionality and customer service

• To respond to your customer service requests

• To administer contests, promotions, surveys, or other site features

• To request ratings and reviews of products or services

• To follow up after correspondence (live chat, email, or phone)

How Do We Protect Your Information?

We follow industry-standard security measures, including:

• SSL encryption for all sensitive data

• Secure servers and firewalls

• Limited access to data by authorized personnel only

Note: We do not directly store or process credit card data. All transactions are securely processed through a PCI-compliant third-party payment gateway.

Do We Use ‘Cookies’?

Yes. Cookies are small files transferred to your device through your browser that enable the site to recognize your browser and remember certain information.

We use cookies to:

• Store user preferences for future visits

• Track advertisements

• Compile aggregate data about site traffic and interactions to improve the site

• Analyze user behavior for remarketing purposes
  

We may use third-party services (such as Google Analytics) that track this information on our behalf.

You can disable cookies via your browser settings, but doing so may affect the functionality of certain site features.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your PII to outside parties, except trusted service providers who assist us in operating our website, conducting our business, or servicing you (e.g., Design Fire, LLC), and only under strict confidentiality agreements.

Third-Party Links

We may include third-party products or services on our website. These sites have independent privacy policies, and we are not responsible for their content or practices.

Google

We use Google AdSense and Google Analytics, which utilize cookies to:

• Serve ads based on your past visits

• Track demographic and interest data

To opt out of personalized advertising:

• Visit Google Ad Settings

• Or use the Google Analytics Opt-Out Browser Add-on

• Or visit the Network Advertising Initiative Opt-Out page

We have implemented:

• Remarketing with Google AdSense

• Google Display Network Impression Reporting

• Demographics and Interests Reporting

Do Not Track (DNT) Signals

We honor Do Not Track signals. We do not use cookies or serve ads when a DNT browser setting is enabled.

Third-Party Behavioral Tracking

We allow limited third-party behavioral tracking (e.g., Google Analytics, Meta Pixel) for site improvement and remarketing purposes.

California Online Privacy Protection Act (CalOPPA)

In compliance with CalOPPA:

• Users can visit our site anonymously

• A link to this Privacy Policy is provided on our homepage or first significant page

• The link includes the word “Privacy” and is easily found

• Users will be notified of changes on this page

• Users can update their personal information by emailing: support@joyorganics.com

California Consumer Privacy Act (CCPA)

If you are a California resident, you may request to:

• Access your personal information

• Delete your personal information

• Opt-out of the sale of personal information (we do not sell personal data)

To make a CCPA request, please email: privacy@joyorganics.com

Children’s Online Privacy Protection Act (COPPA)

We do not knowingly collect or market to children under the age of 13. If we learn that personal information from a child has been collected, we will take appropriate steps to delete that data.

Fair Information Practices

In the event of a data breach, we will notify affected users via email within 7 business days.

We adhere to the Individual Redress Principle, ensuring individuals have the right to pursue legally enforceable rights against data collectors and processors that violate the law.

CAN-SPAM Act Compliance

We collect email addresses to:

• Send updates, respond to inquiries, or process orders

• Send marketing emails to subscribers

To comply with CAN-SPAM:

• We don’t use false or misleading headers or subjects

• We identify advertising content

• We include a valid business address

• We provide a clear way to unsubscribe from communications

To unsubscribe, follow the link at the bottom of any email or email us at support@joyorganics.com.

If you have questions or concerns about this privacy policy, please contact us at:
📧 support@joyorganics.com
🏢 Joy Organics, 2519 South Shields St. Suite 1042, Fort Collins, CO 80526