Fort Collins, CO Full-time Salary: $75,000.00 to $85,000.00 /year
INFORMATION TECHNOLOGY SUPERHUMAN SUPPORT MANAGER
Is your name Wi-Fi? Because I’m feeling a connection.
My password is the last 16 digits of Pi.
I had a band named 1023MB… never made a gig. My email password has been hacked. That’s the third time I’ve had to rename the cat. I love pressing F5. It’s so refreshing.
If you actually get these IT jokes and have the patience to support and explain it all to the rest of us…you may be our next IT Support Manager!
You will be our Information Technology Support team until we build out your team, whose aim is to provide a high level of hands-on support for IT services to help minimize business disruption due to IT service issues.
You will act as our one-person team (for now) of IT support specialists and technicians and will interact with local management and Quality Assurance to address local IT support issues and projects in a regulated environment. You will provide direct hands-on local support and will work with third-party IT support companies to resolve problems as quickly as possible. This manager role requires Information Technology skills and experience in a GMP regulated environment.
Reports to: Chief Operating Officer
Salary range: $75,000 – $85,000 depending on education and experience
Perks & Play at Joy Organics…
Group medical, dental, vision, life insurance
Accrued PTO and Paid Holidays
Two paid volunteer PTO days annually
$150 worth of free product every month
Limitless 50% off coupon to use on yourself and immediate family
Limitless 25% off coupon to give out to your friends and extended family
After 90 days and a positive review, you will receive a spa or gym membership
Free coffee, food and other fun stuff around the office
Paid company parties, events, and tours
Company paid-for computer and needed accessories
8- 10 Years of IT experience
5 years in a GMP regulated environment (Preferred)
3 years supervisory experience managing IT resources
3 years experience managing IT teams
Available to work at our Fort Collins, Colorado HQ
Proficient with IT technologies (networking, servers, databases, security, applications). Hand-on experience with helpdesk systems, Windows workstations, Apple computers and phones, databases, telecommunications tools, and Network Management Systems
Proficient with system administration functions
Oversight of application development and software integrations
Experience with operating in a GMP regulated environment, GDP, CFR 21 part 111 regulations
How You Will Contribute to Our Mission…
IT Infrastructure *
Manage the daily operations of the IT Site Support department
Manage, maintain, and support the IT Infrastructure (web servers, backups, Closed Domain) and coordinate activities with IT services and support teams
Manage the e-commerce website and hosting services to assure 99% uptime.
Manage deployment and support of PCs, Mac laptops, and end-user technologies
Manage compliance activities related to IT Infrastructure projects in a GMP regulated environment and ensure compliance to IT policies and procedures.
Lead, or participate in, system implementation projects and introduction of new technologies.
Ensure that systems and applications are performing efficiently and with high availability*
Coordinate support activities and schedules to ensure continuous coverage and high service level.
Create and monitor the Helpdesk system to verify that tickets are being addressed properly and timely.
Ensure that tickets are properly documented and that support staff communicates with users and other IT staff throughout the resolution of issues.
Develop user communications, user guides, and training programs to increase end-user computer literacy and self-sufficiency.
Provide system administration services including user accounts management, Data Integrity setup, database administration.
Application development and management
Work with our Zoho system developer to manage Zoho help requests.
Manage the development and support of our many online applications
Manage website development, applications, shopping cart, etc.
RingCentral call center application support
ADP payroll system support
Develop and coach team members to deliver quality support; ensure cross-training to ensure adequate support coverage.
Define procedures for the improvement of IT Site Support activities.
Define system road maps and propose upgrade plans to keep the IT-supported systems in compliance with IT security and support standards.
Acquire and maintain excellent knowledge of IT support areas and systems; understand customer support needs.
Analyze the performance of Helpdesk activities, document issues, propose process enhancements to improve the quality of service and prevent future problems.
Motivate, train, and advise staff to deliver professional and courteous support.
Solicit feedback from managers and users to ensure that service level is appropriate
Who We Are:
Based in Fort Collins, Colorado, Joy Organics is a family-owned company with a vision is to bring natural, effective, healing to the world through a variety of premium broad-spectrum CBD products. We are a passionate, rapidly expanding start-up(ish) company that is on the verge of exploding as THE national CBD brand. We are on a mission to bring our Joy Organics brand to national retailers in Grocery, Drug, Mass, Specialty, Club, Natural Products, and Retail Channels throughout the USA.
We are a young, dynamic company with a collaborative, fast-paced spirit!
We believe in and support our team members by encouraging their ideas, input, and talents to be the very best place to work. (Watch out Google!)
We work together to be the number one source for the latest science-backed CBD facts, detailing its many benefits and optimal products for each customer’s specific needs.
We deliver first-class customer service in all of our departments, all of the time.
*YOU MUST SUBMIT ALL REQUIRED APPLICATION MATERIALS TO BE CONSIDERED FOR THIS POSITION
(Please do not call or drop off documents at the store)
Required online documents for application:
Online application form – found here: https://bit.ly/2RWvZ8j