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Fort Collins, CO
Full-time
Salary: $37,440.00 /year


Customer Onboarding and Account Manager

The Person for the Job: You are the wizard behind the curtain. Serving as the back end of our sales process, you are responsible for taking new customers acquired by our online sales associates and turning them into lifelong Joy Organics patrons. As such, you are confident that you can easily navigate our company’s many resources to provide our private-label and wholesale customers with an A1 supplier experience day in and day out. You are adept at the logistics of satisfying customer needs as well as the art of relationship maintenance. Above everything else, you have the guile to use these talents to ensure that the question “Why Joy Organics?” never crosses the customer’s mind.

Sound like your kind of gig? Fantastic! Because we are on the hunt for a customer management wizard to join our rapidly-growing company right now.

What You Get Out of the Deal: Full-time work with an awesome gang of people making $37,440 per year plus potential bonuses — and that’s just for starters! You’ll also be eligible to enroll in our benefits package after 90 days.

*Before you skim these bullets and leap for that APPLY button, make sure you submit all the materials we ask for at the bottom of this page!*

What You Bring to the Table:

  • Impeccable written and oral communication skills
  • Great organization skills
  • Clear, pleasant, confident, and enthusiastic phone voice
  • Ability to read or hear instructions and follow through with precision
  • Ability to handle a hefty follow-up schedule
  • Ability to efficiently prioritize tasks on the spot
  • Multitasking and logistical abilities
  • Can efficiently read and interpret many different forms and documents
  • Willingness to educate yourself about Joy Organics and our products (this may mean a few late study nights)
  • Great attitude and sense of humor – especially when things get tough
  • Curious nature, desire to learn new skills and information
  • Thrive in a fast growing and dynamic business environment
  • Able to work autonomously and in a group
  • High school diploma or equivalent
  • Must live in Fort Collins area

Your Job:

  • Take on new clients generated by the front-end sales associates
  • Ensure client satisfaction through essential tasks such as label design, invoicing, order fulfillment
  • Be intensely knowledgeable about our products and their different qualities to more effectively meet client needs
  • Promptly and accurately responding to emails and calls
  • Efficiently transmit product information to client and client information to relevant departments
  • Minimal weekend hours keeping up with communications to make sure no customer is left behind

Working at Joy Organics: Nestled in the heart of Old Town Fort Collins, CO is a booming retail and wholesale THC-free (really) CBD company offering a cornucopia of premium CBD products. We specialize in providing an upscale retail CBD experience to the Fort Collins community, but we are also a leading wholesale and private label distributor trusted by hundreds of our partners across the nation. We want to be known for the great care we take with our clients and employees alike.

  • Our goal is to use our premium products to bring natural, effective, and affordable care to our fellow human beings throughout the world
  • We invest in and support our employees by encouraging their ideas, input, and talents in our restless pursuit to be the number one place to go for accurate, helpful information on CBD
  • We strive to produce incredible products that change our customers’ lives for the better and offer employees one of the most fun, meaningful professional experiences west of the Mississippi
  • We live and breathe first-class customer service across all of our departments – all of the time.
  • We provide the latest science-backed facts (bye Fake News) about CBD, all of its benefits, and the best way to administer CBD for our customers’ specific needs

What We Need From You:

*The easiest way to set yourself ahead is to remember to submit all the application materials below, as incomplete applications will NOT be considered!*

  • Completed application form at https://bit.ly/2RWvZ8j
  • Your awesome resume
  • A persuasive cover letter
  • A quick assessment sent to your email by Indeed, upon pressing “APPLY”

(Please do not call the store or drop these documents off at the store)

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