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Dear Joy Organics Customers,

We have become aware by a third-party lab test that Imazalil, a fungicide commonly used on citrus fruits, was found in one of our orange tinctures.

In response, we sent products from the same batch to two other ISO certified third-party labs; one lab’s test came back positive for Imazalil while the other came back as ND (Non Detectable).

We want to be extremely cautious and recall our Orange Bliss tincture that was purchased in the month of December, 2018. If you have a tincture from this batch, we request that you discard any remaining product. We will be sending everyone a full replacement with our new formula this Tuesday, January 22nd.

While Imazalil is commonly found on oranges, it’s important to me that our products are 100% fungicide free. The amount of Imazalil found in our product was 87 parts per billion (PPB). The EPA deems anything above 1750.0 as being a “Chronic RfD (reference dose per day)” for an adult male weighing 154 lbs. Therefore, you would need to drink 20 bottles of our Orange Bliss every day to be at the EPAs chronic RfD level. You can learn more here: http://whatsonmyfood.org/level.jsp?food=OG&pesticide=604

The tincture that was tested contained an older formula produced in a small batch. The formula we have been selling for the last few weeks is a new formula using certified organic essential oil.

We have taken this as an opportunity to establish a new industry standard of testing.  Here’s our plan going forward:

  • Post the internal lab report of the raw PCR hemp oil used in our products. (We have been providing these reports on our website since we started Joy Organics, you can find them here: https://joyorganics.com/lab-results/)
  • Post the internal lab report of the finished product. (We have been providing these reports on our website since we started Joy Organics)
  • Post the 3rd party lab report on every batch of raw PCR hemp oil used in our products.
  • Post the 3rd party lab report of individual ingredients
  • Post the 3rd party lab report on all our completed products.
  • All of our tinctures, vapes and salves will be made with organically grown ingredients to ensure they are the healthiest and safest products in the industry.
  • Within the next 60-90 days, all of our labels will have a QR code that customers can scan on their smartphones and gain instant access to all the lab reports listed above.

My goal when starting this company was to be set apart from the rest of the CBD industry in terms of both quality and transparency. While I’m disheartened to learn that a batch of our product slipped below my standard, I am eager to use this as an opportunity to raise our own bar for testing standards.

If you have any questions at all, please don’t hesitate to email us at support@joyorganics.com

Thank you for your understanding as we constantly work on improving our processes and products.

Joy Smith

CEO, Joy Organics

 

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Meet Joy Smith, Founder

Mom, Grandmother,
Philanthropist & CBD Entrepreneur.

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Step 1: Organic Farming

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Premium Grade Hemp Oil / Made in USA

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What Our Clients Say.

Rating:

"Joy Organics products have really positively impacted my life. I am very careful what type of products I use on my body and for my health, and after days of research, I found Joy Organics. Not only are their products made from high-quality ingredients, but their customer service and genuine interest in the well being of their customers is on another level. This company goes above and beyond for its customers 😀 I wish this company nothing but success, because you all deserve it!"
- Robert

  • Testimonials:

    “I have really enjoyed dealing with the service department at Joy Organics, there has never been a time that I have called that someone didn’t call or message me back immediately. When you have a business and you deal with other companies it’s always a good feeling knowing no matter what question you ask, to know you will get a in-depth answer. I love this about Joy Organics. They are always on point!”

    Lester / The Hair Zone & Nail Spa

     

    “Wonderful Group to work with. Everything from fantastic products, prices, customer support, beautiful packaging to fast, friendly service. Joy Organics is family and feels like family! And why it is included in my line of ‘Paulines Preferred’.”

    Pauline / Paulines Preferred

     

    “People on CBD related FB pages have messaged me asking what company I decided to go with. Of course I tell them Joy Organics! We all had miserable experiences that ranged from not receiving all items ordered to lackluster customer service. I couldn’t take it any longer so I did a Google search and that’s when I came across Todd’s videos on YouTube. I was totally blown away by his honesty on what to look for in a CBD supplier and the obstacles to watch out for along the way. Most importantly, how to get approved for a merchant account! Not to mention the customer is always right philosophy. Becca and Alyx are prompt to answer any emails. I couldn’t ask for a better support team and that’s why I will continue doing business with Joy Organics.”

    -Robin Hood / Lone Star Organic

     

    “Joy Organics is an all around class-act!! They are always cheerfully willing to answer any of my questions, and are always prompt in shipping their premium CBD products! I am sincerely honored to be part of this caring, top-notch team of professionals!”

    -Sonja Broderick / Apache Junction

     

    “I am a wholesale partner with Joy Organics and am so pleased to be in partnership with such a wonderful company and caring group of people. The knowledge that is encompassed within this group of people for their product is amazing to me. I am learning on a daily basis as they are constantly sharing their knowledge with us. Someone is always available to answer questions. The turn around time from order to delivery of Joy Organics is incredibly fast, accurate,and nicely packaged. If you are looking to partner up in a wholesale capacity with a professional and caring business,look no further. You found it!”

    -Venus Warner

     

    “In early November 2018 we decided to start looking for a supplier to add to our Specialty Food Store CBD products. We as most people do now Google Organic CBD and we found number of suppliers. Next, we contact some of them and when we contacted Joy Organic after reviewing their webpage, we know we had found the supplier for our store. We pride ourselves on our customer experience. We found the same type of experience for Joy Organic. We have been providing some of there products to our guests with overwhelming ratification.”

    -Richard Morgan / The Tree of Oil LLC

  • Wholesale Partner FAQ’s:

    DO YOU PROVIDE EXPRESS DELIVERY?
    Yes. Just select your desired shipping method during checkout. There is an extra charge for express shipping.

    HOW QUICKLY ARE WHOLESALE ORDERS SHIPPED?
    All orders received by 12 PM MST Monday-Friday are shipped same day. Orders placed after 12PM MST or on the weekend will ship on the next business day.

    CAN YOU SHIP TO P.O. BOXES?
    Yes.

    CAN YOU SHIP OUTSIDE THE U.S.?
    No. We are currently only shipping within the US.

    I LIVE CLOSE TO YOUR STORE. CAN I PICK UP MY ORDER?
    We do not provide order fulfillment from our store, but if you are in a jam and need some products quickly, send an email to wholesale@joyorganics.com and we will do everything we can to help you.

    WHAT IS YOUR RETURN POLICY ON WHOLESALE ORDERS?
    We offer a 30 day return period on all orders.

    WHAT IS ONE OF MY CUSTOMERS RETURNS ONE OF THE PRODUCTS?
    Please give your customer a full refund, then email us at wholesale@joyorganics.com and we will send you a replacement at no charge.

    HOW DO I BECOME KNOWLEDGEABLE IN SELLING YOUR CBD PRODUCTS TO MY CUSTOMERS?
    Read our website and Ultimate CBD Guide. You can also check out product videos posted by Todd Smith (Joy’s husband) here.

    DO YOU HAVE BROCHURES?
    Yes. We will include one of our full-color tri-fold brochures for each product purchased. Order 50 products and you will get 50 brochures. Additional brochures are available for purchase.

    DO I NEED A SPECIAL LICENSE TO SELL HEMP OIL PRODUCTS?
    We are not aware of any city, county or state that requires a special license to sell our THC-free hemp oil products.

    WHAT DO YOU REQUIRE FROM THE RETAILERS WHO SELL YOUR PRODCUTS?
    You will need to sign our Wholesale Reseller Agreement.

    DO YOU OFFER TAX-EXEMPT ORDERS?
    Yes. Please provide us with a copy of your Tax Exempt Certificate for your state.

    WHAT WOULD CAUSE YOU TO TERMINATE A RELATIONSHIP WITH A WHOLESALE PARTNER?
    As long as you are operating with integrity, representing the Joy Organics brand with class and not making medical claims, we will have a great relationship.

    CAN YOU HELP ME SET UP MY WEBSITE?
    Yes. We have a third party team that can help you design and build your website.

    DO YOU HAVE ANY PRODUCT PHOTOS I CAN USE FOR MY WEBSITE/MARKETING?
    We have a great photo file that is updated weekly with product visualizations, lifestyle photos, and many more!

    CAN WE USE THE MATERIAL ON YOUR WEBSITE?
    You are free to use any material listed on our website. We recommend rewording content so that you do not get flagged by Google.

    DO YOU OFFER DROP SHIPPING?
    Yes. Ask our wholesale team about the details of our Drop Shipping program.

    WHAT IS YOUR SUGGESTED RETAIL VALUE?
    As a wholesale partner, you are required to offer our products at retail value as listed on our site. You may up prices if you would like.

    CAN I SELL YOUR PRODUCTS ON AMAZON, EBAY, ETSY, OR OTHER SALE SITES?
    No. We do not allow Joy Organics to be sold on any sales site. If you would like to sell our products online, your site must be approved by our team prior to purchasing.

    DO YOU OFFER ANY SAMPLES TO OFFER MY CUSTOMERS?
    Yes. Salve, softgels, and skin care samples that are available to purchase. We are currently working on samples for the rest of our products as well.

    CAN I CLAIM A TERRITORY?
    No. We do not promise territories to our partners.

    DO YOU HAVE A MERCHANT PROCESSOR I CAN USE?
    Yes. We can introduce you to a great team that will help you set up your merchant processor.

    WHO SHOULD I OPEN A BANKING ACCOUNT WITH?
    Speak with one of our team members today to discuss which bank would be best for you.

    DO I NEED TO OFFER A LIABILITY INSURANCE BY SELLING YOUR PRODUCTS?
    We recommend keeping insurance in case of theft or an accident, but as long as you do not tamper with any of the products, you do not need to carry liability insurance.

    DO YOU OFFER A NON-COMPETE CLAUSE?
    No.

    CAN I OFFER MY OWN PROMOTIONS?
    You are able to offer set promotions as outlined in the Wholesale Reseller Agreement if you have a store location. E-Commerce sites cannot offer promotions.

    I FEEL AS THOUGH I WILL BE COMPETING WITH YOUR ONLINE STORE. WHAT ARE YOU DOING ABOUT THIS?
    We have found that 90% of customers will not switch to a different retailer just because of the brand name. We recommend building a solid relationship with your customers. If you own a store where customers can come in the learn about Joy Organics, we will add you to our City Pages. This is a great way Joy Organics can help with your marketing efforts and send business your way!

    DCAN I ALSO SIGN UP FOR THE AFFILIATE PROGRAM?
    Yes! In fact, we recommend it. All active wholesale partners are automatically approved to become affiliates.

    WHAT IS THE STORAGE LIFE OF YOUR PRODUCTS?
    We guarantee potent products for up to 18 months.

    DO YOU SELL BULK CBD?
    Yes. Please reach out to our team to connect to our bulk department.

    WHAT ARE YOUR BEST SELLERS?
    Contact one of our team members to find out which products are selling best right now!

  • OUR UNIQUE PROCESS

    Joy’s processes ensure that her products provide an effective solution while remaining at an affordable price point.

    Each of our hemp oil droplets is between 4 to 200 times smaller than the industry standard. This means that they’re more easily absorbed into the blood whether consumed orally or applied to the skin.

    Our solution was to create a water-soluble nanoemulsion technology. This patent-pending technology transforms active compounds into nano-sized emulsions.

    Our highly bioavailable products are not only extremely effective, they’re also extremely economical. You’ll get the same results from a much smaller amount of what we create than you would from our competitors. This is better for you and your wallet.

  • JOY’S STORY

    Joy is a wife, mom and grandmother. As a self-proclaimed “health nut”, her story begins in a place that many of us know very well – persistent pain and trouble sleeping.

    While researching natural solutions, Joy learned of the benefits of CBD and began trying the top brands.

    What she found was distressing: only one of the seven biggest CBD oil brands gave her the relief she desired.

    After more research, the answer became obvious. Today’s CBD oil industry is a mess. There is minimal government oversight. No enforcement of false label claims and a huge variety of ineffective extraction and delivery methods.

    As Joy’s frustration grew, so did her passion for creating a product people could trust. She then put together her team to create the most pure, organic, and bioavailable THC-free full spectrum hemp oil on the market.

  • 12 BENEFITS OF JOY

    Zero THC – THC is the psychoactive compound in Marijuana
    Free Shipping – Complimentary shipping anywhere in the US.
    No Risk – All products come with a 30 day money back guarantee.
    High Absorption – Our softgels are 4x more absorbable than a standard tincture oil.
    World-Class Customer Support – Here for you to make sure your questions are answered!
    USA Proud – All products are organically grown, processed and manufactured in the USA.
    Full Spectrum – All products include all of the cannabinoids present in the hemp plant.
    Pharmaceutical Grade – Our products considered pharmaceutical grade because they are manufactured in a GMP certified facility by the FDA.
    Consistency – All our hemp oil comes from the exact same extraction process in the same facility, which ensures consistency.
    Every Batch is Tested – Each batch is tested to ensure the highest quality hemp oil available without any metals, pesticides or THC.
    Chromatography Process – Only company in the world with the chromatography process which removes THC, waxes and chlorophyll and leaves all the cannabinoids, terpenes and flavonoids
    Family Owned & Operated – Our company owned and managed by Joy’s family.
    Veteran Friendly – All three of Joy’s brother’s served in the US military.

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